Resources During the Federal Shutdown

Resources Available to all Philadelphians 
Many City departments and local partners continue to provide essential services to residents affected by the shutdown: 

Philadelphia Water Department: Assistance programs for water bills and service continuity. 
o        Emergency hotline: (215) 685-6300 
o        General Inquiries: (215) 685-6300 

Department of Revenue: Payment plans and hardship assistance. 
o        For questions about taxes: (215) 686-6600  
o        For questions about water bills: (215) 685-6300 
 
Department of Human Services (DHS): Support for children, youth, and families in need. 
o        For information: (215) 683-4347  

Department of Behavioral Health and Intellectual Disabilities Services (DBHIDS): Behavioral health and recovery supports. 
o        Emergency suicide or mental health crisis line: 988 or 215-685-6440 
o        Intellectual Disability Services (supports and services for all ages): 215-685-5900 
o        Mental health and addiction services, with or without insurance (CBH Member Services): 888-545-2600 
o        General DBHIDS information (nonemergency administrative services): 215-685-5400

PECO and PGW: Utility assistance and payment arrangements. 
o        PECO Emergency: 1-800-841-4141 
o        PECO Customer Service:  1-800-494-4000 
o        PGW Emergency Hotline: (215) 235-1212 
o        PGW Customer Service: (215) 235-1000

Office of Community Empowerment and Opportunity (CEO): Financial empowerment, benefits access, and housing stability programs. 
o        Contact: (215) 685-3600 

Neighborhood Energy and Community Assistance Centers (NCACs): In-person help connecting residents to resources and benefits. 
o        Visit the website to contact your nearest NCACs 
Read the SNAP Benefits Change blog to stay up to date with the latest information.  

Free Food Finder 
Residents can find nearby food sites and meal programs through the City’s Free Food Finder. Flyers and postcards are available in more than 10 languages to help spread the word. 
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How You Can Help 
Please take a moment to share this information with your family, friends, neighbors, and community networks. Spreading awareness of these programs helps ensure every Philadelphian knows where to find help during this challenging time.